Episode 111 on the Acupuncture Marketing School Podcast: Jane's AI Scribe for Acupuncturists Review with Jenn Collins

What if documenting every patient visit could take 80% less time, but still stay accurate, professional, and truly helpful?

That’s what we’re unpacking in this episode. I sit down with my friend Jenn Collins (acupuncturist & founder of AcuHub) to talk all about Jane’s new AI Scribe, the built‑in tool that’s changing how acupuncturists are taking chart notes.

Live Demo: We record a mock patient visit with Jane’s AI Scribe running in the background—then review the real note it generates. See exactly how this tool handles patient conversations and SOAP notes.

What you’ll learn:

  • How Jane’s AI Scribe works: what it captures, what it filters out, and how customizable it is.
  • The compliance piece: HIPAA, confidentiality, plus how patient consent is handled.
  • Real‑life impact: how much time you can save, how to integrate it into your workflow, and what to expect in practice.

Find it quickly:

  • 00:35 – Exploring Jane’s AI Scribe Technology
  • 01:33 – Benefits of Using Jane App
  • 03:48 – AcuHub and Its Services
  • 05:26 – Jane App’s Unique Features
  • 15:54 – Adopting AI Scribe in Practice
  • 18:58 – Mockup and Demonstration of Jane’s AI Scribe
  • 20:39 – Introduction to AI Templates
  • 20:46 – Customizing Your AI Template
  • 21:54 – Using AI for Patient Notes
  • 23:27 – Live Demonstration: Patient Interaction
  • 26:47 – Reviewing AI Generated Notes
  • 33:21 – Patient Comfort and Consent
  • 35:49 – Future of AI in Healthcare

Mentioned in this episode:

  • Sign up for Jane – Use code ACUHUB1MO or ACUSCHOOL1MO for 1 Free Month 
  • Learn more about Jane’s AI Scribe
  • For Jane users: Jenn’s chart template that she references in this episode is called “Acuhub AI Scribe SOAP Note.” It’s in the Jane template library in the acupuncture section.

Connect with Jenn:

🎙️ Listen to Episode #111: Jane’s AI Scribe for Acupuncturists: Faster, Better Notes with Jenn Collins

💙 This episode is sponsored by Jane, a clinic management software that’s here to make practice life a little easier.

Ready to get started? Use the code ACUHUB1MO or ACUSCHOOL1MO for 1 free month at jane.app.

Subscribe to the Acupuncture Marketing School podcast on Apple Podcasts or Spotify

 💖 Love the podcast? Help other acupuncturists find the podcast by leaving a review here.

Transcript:

Michelle: Welcome to the Acupuncture Marketing School podcast. I’m your host, Michelle Grassic, and I’m here to help you get visible in your community. Take marketing action with confidence, and get more patients in your practice and more money in your pocket every week. We both know you’re a talented, passionate acupuncturist and that acupuncture has the power to change lives.

So let’s dive right into this episode and talk about how you can reach more patients.

Welcome back. Let’s talk about Jane’s AI Scribe. I am amazed by this technology. It is saving me so much time in clinic. I really wanted to share with you what a difference it is making. Today I am joined by my friend Jen Collins, an acupuncturist with over two decades of experience running Multimodality clinics in Southern Oregon.

And she is also the founder of ACU Hub, a virtual answering service for acupuncturists. And today we wanted to get together to discuss Jane app and Jane’s new AI scribe feature. So you may not know this, but Jen is one of the people who convinced me to switch to Jane, I think about two years ago, and she has such a unique perspective on EHRs.

This is part of why I wanted to take her advice because she employs so many virtual receptionists who are inside those EHRs and using them remotely. Every day. So they have a lot of opinions on which ones are easy to use, which ones are clunky, et cetera. And as you’ve probably heard, Jane launched their built-in AI scribe feature this summer, and people have been asking us, both myself and Jen, lots of questions about it.

So we thought it would be helpful to answer your questions as well as do a fake patient interview. Live on the call with AI scribe listening, and then read you the chart notes that it produces. Because one of the questions that Jen and I both get emailed all the time is what kind of chart notes is Jane’s AI scribe actually producing?

Are they any good? Do I have to rewrite them? Do I have to do a ton of editing, et cetera? And that’s a great question. So we wanted to. Share with you in real time the kind of chart notes that it’s producing. So other questions we’ll be answering in this episode are, is Jane’s AI scribe really HIPAA compliant?

Does AI scribe take notes on things that are irrelevant in the patient conversation? Do I have to have tech knowledge to set it up or use it? And very importantly. Are your patients freaked out by using AI to take their clinic notes? Are they worried about their personal health data? So if you are particularly eager to listen to the AI scribe mockup in action, jump to the 20 minute and 40 seconds timestamp where we do a simulated patient consultation and show you exactly how Jane’s AI scribe takes notes.

We read the chart to you. Okay, so let’s jump into this fun conversation with Jen all about Jane’s AI Scribe.

Hi Jen. How are you?

I’m great, Michelle. How are you doing today? I am doing well. Thank you so much for being here. Um, before we get started, do you want to introduce yourself to the audience?

They’ve met you before, but for those who are new,

Jenn: Yes. Thank you for having me. It’s always a pleasure to work with you. I’m Jen Collins. I’ve been an acupuncturist since 2000, and I run two really busy clinics, um, in Southern Oregon. I have three associates that work with me, a PT, a Rolfer, a massage therapist, so I run sort of a multimodality clinic.

We have the satellite location is 15 miles away, and so we kind of go back and forth. And then I also am the creator and owner of ACU Hub, and that’s my side hustle. That’s becoming quickly my main hustle. Yeah. And ACU Hub answers phones for acupuncturists and chiropractors in North America and we schedule their appointments.

So we actually log on other EHRs, schedule all of their appointments, onboard the new clients and really save them a lot of money and time. So it’s a great little. Side hustle. That’s, like I said, becoming the main hustle and

Michelle: yeah. Yeah, it’s quite a serious business and we use ACU hub at my practice and man, I hate answering phones.

I’m like, you told me like you don’t, you don’t have to answer phones. Let me, let me explain. I just, I think it’s super useful and it, I have an associate at my practice. My audience is probably pretty familiar with this, and we’re there on separate days and. The ACU hub receptionists kind of keep us both on track and help us communicate with each other in the Slack channel.

And then they are answering the phones, they’re scheduling people, they’re calling people to remind them, like new patients, like, oh, you have an appointment tomorrow. Just checking in. Do you have questions? Do you know how to get there? Like all those touch points are so helpful and it just makes it that when Melody and I go to work, all we are doing is treating patients right.

We’re not. Checking the messages. We’re not answering the phones, and the phone is not ringing in my reception area. That makes me so happy.

Jenn: Yeah, that’s a real perk, is the quiet clinic space. Yeah. No phone ringing anymore that you can hear.

Michelle: Yep. Yeah, I love it. And so we both use Jane in our practices, and I think you have such a unique perspective on Jane running ACU Hub because you are training all of your receptionists.

Who are specifically working with acupuncturists, right? So they know how to talk about acupuncture to potential patients. They know what a treatment plan looks like, and of course they’re going along with whatever their provider wants them to set up for the new patients. There’s lots of instructions that they follow, but you, I did not always have, Jane and I signed up with you and you were like, oh, you know, the software you have is good, but if you.

If you are open to changing someday, Jane is really outstanding and it’s what all of our receptionists are trained on, and so we can help you transition and they have so much experience in basically you were like, it would make our life a lot easier if you switched. There was some handheld

Jenn: nudging. Yes, yes.

Michelle: No, but it was good and it’s, gosh, it probably took me at least a year. And there was, uh, an acupuncturist in Toronto Amate that I follow, a cosmetic acupuncturist. And I knew she was on Jane and I had stocked all over her website and I really liked pretending I was making an appointment at her clinic using Jane.

So I finally switched. It’s been wonderful and we thought it would be kind of fun and useful to talk about Jane and what makes it different in AI Scribe and, ’cause I think I, now that I’ve switched, I do think Jane is really pretty special and I just love that you have this bird’s eye view of Jane.

That a lot of people don’t get because you’re training all these receptionists and you’re also getting feedback from them and their experience of like, what is it like to schedule appointments using this software compared to some of the other things they’ve been using.

Jenn: Right, right. And that bird’s eye view started from, you know, 2016 when I was owner and adopted Jane in my practice.

So I did all the test driving of, oh gosh, probably 20 of them. And I settled on Jane and thank goodness I’m still with, so I’ve had a long time. Yeah, that’s coming up on nine years. Um, and what I’ve been loving so much is that Jane is growing with me. Like I’m growing my clinic, I’m building my acupuncture empire, but Jane’s getting better and better as I go.

And it’s growing along with my growth pattern and continuing to roll out new features. Gosh, there’s been so many new features rolled out in the time I’ve been with it, but the latest, the AI scribe part is really exciting and fun for me, and yes. Discovering it is a huge time saver, and my associates, they’re having a little trepidation getting started.

Right. We’re doing some role playing, we’re doing some mockup AI charts. We’re getting used to it. We’re talking to the, you know, talking to the device that’s,

Michelle: yeah.

Jenn: In the treatment room. That’s the piece that I think people need to get a little more comfortable with. Right. But yes, I’ve, I’ve had the experience of using it as a clinic owner and using it as a reception business.

Michelle: Mm-hmm. And

Jenn: we don’t just use Jane, just to be clear, we, uh, we run about 10 different platforms in EHR at ACU Hub. So I would love to just use Jane one day. But there are s that don’t use Jane and we still wanna answer their phones and help them.

Michelle: Yeah. But

Jenn: I’ll say my, my receptionists have a great lens ’cause they are day-to-day operating.

A lot of different EHRs back and forth all day long. Mm-hmm. And I have done a little survey. I have asked them all, what’s your face? Awesome. It’s a hands down, we love Jane the best. Okay. Yeah. What, why is that? Did they tell you why? I’m sure they did before this, knowing that we were gonna discuss this today.

I sent out a little message to ’em yesterday saying, Hey everybody, I’ve got an assignment for you. Right now, ACU Hub has hired about 30 receptionists in our day. So that’s what we’re working with now. So it’s a pretty big, you know, lens on the software. And I asked them all to give me a little, um, a little tidbit, and I can read some of them to you now because I think they’re, they’re fabulous.

And these are just right out of the mouths of the receptionists that work at acu.

Michelle: Okay. Sure. So,

Jenn: are you ready? We’ll just throw a few out there. Yes. Alright. Tara says, I love how visually appealing it is. Feline says, I like Jane’s simplicity and multitasking abilities. Several people used easy to navigate clicking into different areas, going back and forth between screens.

A lot of ’em said, easy to navigate. One person said it’s customizing abilities, types of appointments, et cetera. Useful reports that I can generate. So I love, love that she looked at how many appointments were made that day, how many were canceled, that kind of stuff. One of my real techie people said it’s very reliable compared to other cloud-based scheduling calendars.

And then someone else chimed in and said, I agree. I’ve never had an outage with Jane, but I have had outages with other companies. I’m not gonna mention them here. I don’t wanna diss anybody. Oh yeah. There are several mentioned here that have had outages. Another person said user friendly, and um, one person said, I’m discovering that another application I’m using can be very challenging to stay connected to, but never had an issue with Jane.

Basically, Jane is like driving a sports car and the others from like a dump truck. I

Michelle: dunno if I would go that far or the dump truck, but I have always felt like Jane is. Is beautiful and very elevated. It’s like driving the sports car versus like Mike. My little sedan is fine. Right, but it’s not as sweet as a sports car, not as,

Jenn: right.

James Refined.

Michelle: Yes. Yeah. And I know it sounds maybe superficial, but that was one of the reasons that I was really happy to switch, is that I am trying to build a practice that’s. Like it’s a cosmetic specialty practice, even though that’s probably only about 30% of the patients that we see. I mean, we are doing tons of patient education.

Even with all our patient education, we’re still at like 30% cosmetic, but I wanted the, I wanted an elevated. Feel and experience for the clinic space itself, and then also like the website and the whole process, like every touchpoint for someone making an appointment. I wanted it to feel special and be branded and.

I get feedback all the time since switching to Jane. People like new patients especially will be like, I love how easy your system is to use. And sometimes they’ll even mention how pretty it is, which I mean like, it’s not supposed to be important, but visually it, it matches and it brings everything to the same level.

Yes. And as an obsessive branding person, that’s very important to me.

Jenn: My clients say the same thing I can, even unsolicited, I love your online booking site. I just hear that all the time from people and I’m like, great. So awesome. Did you realize there’s a portal in there? Did you realize we can message you now?

These are other new features that they might not even know about, but that Jane has developed along the way is that we can do patient messaging right in the portal with the. And we can drop in beautiful little suggestions and notes and post-treatment tips. And it’s like a using your doctor’s portal thing?

Yes. Um, with your regular general practitioner. But we have ’em too. So we need to start getting our patients used to these things, you know, knowing that we have, we have more to offer here with this system. Yeah. Then they realize.

Michelle: I’m so curious. So you said that you have, um, two practices, but one is a satellite office.

So do they have the same, do they have the same name? They’re under the same Jane account and people can pick a location?

Jenn: Correct. It’s just toggles and then on when we are on the back end of it, looking at Jane, we can just choose the location. So it’ll flip between Medford and Ashland. Gotcha. And they can choose on the online booking site.

And because mine are only about 12 miles away from each other, actually clients go to both. That’s so interesting. Yeah, it’s really pretty cool. And that’s one thing I really have to train these receptionists on is like, make sure you’re booking ’em at the right location because yes, it’s really easy to make that mistake.

So, so far we’ve been really lucky and that’s only happened

Michelle: about one time. Um, I would definitely be the patient ’cause I do not mind. Like going for a drive. Some people don’t like it at all, but if you had an availability at the other location, like sooner, yes. I would be like, oh yeah, this week you have an opening this week, but it’s 15 miles away.

No problem. I’ll go there this week.

Jenn: That’s what we’re having to train the reception team on is that we’re, our wait list is getting so long. Gotcha. So we are having to say, well actually the wait list in Medford has seven, but the wait list in nationally has four. You know, this looks like an east. This might be easier for you to get in.

Yeah, so we’re working that out

Michelle: and I think the wait list feature is something really unique to Jane. I could be wrong because I have not been inside that many other EHRs, but that was one of the reasons I wanted to switch as well, because if a patient is looking at the schedule and they don’t see the day or the time that works for them, maybe with their work schedule, they can add themself to the wait list and.

It can be automated. Like if a space opens up, they can get an automatic notification and say like, Hey, that four o’clock on a Tuesday is open. Did you want it? And they can book it in one click. I mean that, that blows my mind. I think it flows patients’ minds as well. They’ll, sometimes they’ll book it and then they’ll call and be like, was that real?

Like, I’m actually coming. I’m like, yes, please. Like you’re on the schedule. I hope you’re coming.

Jenn: You’re in there.

They don’t believe it. Sometimes they’re like, did I really get it booked?

Michelle: I mean, it’s, uh, for me that feels like very advanced technology. So I can see that some

Jenn: people would be like, no way. Right. Yeah. It is a really sweet feature. My patients use it a lot and they love it. Mm-hmm. So, um, and the reception team really loves it too.

It’s very easy to see how many are on there and it’s very easy to call them and let them know there’s an appointment and it’s easy to work it. Yeah.

Michelle: So did you wanna play around with Jane’s AI scribe or should we, should we talk about AI scribe first? Probably. And, and help people understand what it is? Let’s talk about, yeah.

Have you

Jenn: used it in your clinic yet?

Michelle: Yeah. Yep. So I really love it. Um, it’s funny ’cause you mentioned getting used to, like talking to the device. I feel like. I am not talking to the device. I’m ignoring it, which I, which is kind of the dream, right? But I have been really amazed. Uh, I don’t know if it’s my computer, I bring my laptop in the treatment room, but like we have the air conditioner on super high and sometimes I can barely hear what the patient is saying.

And in the beginning of this summer, I was like, oh my God, this AI scrub is not going to be able to hear these people. This is gonna be a crappy recording. I’m like, you know what? Let’s just try it. It. I don’t know how it’s doing it. It’s recording them from across the room, so I’m sure it, the technology is part of that, like the laptop that I have.

But yes, it is working well even with. Loud, ambient noise in the background and, um, making, I, I mean, it makes note taking time take like 20% of the time that it used to. Yeah,

Jenn: it’s really cool. It’s really cool. We’ve, we’ve been in a little process of adopting it. Mm-hmm. So what we’re doing first is I’m showing the staff, look, you don’t have to take the device in the treatment room if you don’t want to.

You can just talk, talk to Jane after you’ve done the treatment when you’re back. Oh yeah.

Michelle: More like a transcript, and

Jenn: then we’ll write your note. Mm-hmm. So I’m getting them used to that part. That’s what I meant by talking to the device. It’s just like, okay, I did LI four, I did, you know. You B 23, I did PC six, and you can just tell Jane what you did and where you did it and how many minutes, and you can tell all that part to it, which saves a ton of time because typing out those points and acupuncture lingo, I feel like mm-hmm.

Making it savvy for the insurance company. Um, that is all just taking a lot of time. Yeah. But recently we’ve started the whole, let’s take it into the treatment room part. Mm-hmm. Um, that’s the part we’re breaking through right now and it’s, it’s so funny ’cause Jane just rolled this out like six weeks ago, I think, five or six weeks ago.

And, um. I happen to be at a doctor appointment about six weeks ago with my daughter seeing her general practitioner, and we walked in and happens to be, this woman’s a great friend of mine, I’ve known her for years, and she was like, Hey, do you guys mind if I use AI scribe? She had her phone in her hand.

She said it on the desk. I said, no problem. I’m actually really curious about this, so let’s check it out. Cool. So she set the phone just on the desk and we didn’t even think about it the rest of the time. We talked about everything under the sun, including the goats. I was thinking of getting from my field, she has goats and they eat her blackberries.

And we talked all about that because she goes, oh no, it’s just gonna X that out. That won’t even be in the chart note. And I was like, really? That’s amazing. So. I’ve been doing some experimenting here in my clinic with my team just to get them more comfortable with it so that they feel good about bringing their phone into the clinic room and the patients feel good about it too.

So I thought if you wanna play around with it, we could do a mockup and then just see what Jane does.

Michelle: Yes. Yeah. ’cause I would say there’s two questions that people ask me. For the most part about AI scribe. Uh, one is if, if it’s HIPAA compliant, which it, it definitely is. It’s also, um, I think PDA compliant is how they would say it in Canada.

Um. And as I understand it, I’ll just get this out there ’cause people ask all the time. Part of the reason it’s HIPAA compliant is that the software for the AI scribe, the AI part is built in-house. It lives inside Jane. And it is not available for anybody else like publicly to play with and learn from.

Like you can’t use this AI model and its feedback to train other AI models, right? It’s not a public. Kind of thing. And so apparently that is very important in terms of HIPAA compliance and keeping patient data private because everything lives inside Jane. Um, so that’s the number one thing. But then the, the second question people ask me is, is it.

Picking up or filtering out all the extraneous information that my patients tell me about, about their, their dog and about their vacation or because they’re imagining they’re gonna have to do an enormous amount of editing. Like it’s just gonna word vomit a transcript. So Jane’s AI scribe is actually writing clinical notes based on your specific instructions.

So yeah, I think we should Harder than that. Play with it. Yeah.

Jenn: Yeah. I think it would be fun for the audience if we just do a mockup and then we read the chart note to the audience. We can even add it into your, your notes for the show. Sure. Yeah. So we can do a

Michelle: couple minutes.

Jenn: Yeah, so I have a template that I, I won’t lie, I didn’t, I didn’t create it, but I edited it, so I found it in Jane’s template Library.

Mm-hmm. Because I do think you do have to use a specific AI template. You can’t just do it on your normal templates. You have to go to the extra step, which isn’t hard. And I’m gonna put one, I’m gonna share one in the template today. It’s, I’ll tell you what it’s called later. I think it’s called AcuHub AI Scribe Soap.

That’s what it, so if anybody wants to search in the acupuncture area, and it’s a really basic one, it just has. A box for the, um, assessment and then I’ve added a body chart where you can draw on it. And then I have another box at the bottom that has your notes and your, uh, points, like what your plan, what you did.

Gotcha. So that’s, it’s, it’s really simple, but I think it could get more elaborate if people wanted it to. It could probably do pain scale ranges and things like that. If you wanted to get deeper into it, and maybe you have a template you can share as well, but I think people love to not have to reinvent the wheel when it comes to this.

Yes.

Michelle: Yeah. I, I’m just using the basic AI scribe note. I can’t even think of what it’s called. Um, but it’s whatever is initially recommended, so it has like. Chief complaints, subjective, objective, et cetera, and I kind of clipped out because it always wants to, um, it takes notes if I let it run on. How the treatment is going.

So originally it was doing this where I would be like, are you comfortable? Are you warm enough? Is spleen six still bothering you? And it would take notes on that and be like, the patient reports, the room temperature is comfortable, and spleen six is no longer sharp. So I was like, okay, that’s, that’s amazing, but also not necessary.

So I just edited it so that it would not record that, like okay, anymore. Um, but yeah, I just, I mostly get it to record the subjective portion. Um, or

Jenn: you could maybe always hit stop recording Yes. After points have been put in. And then the rest of it could be the, you know, do you want the music louder or do you want the windows down?

All the parts, you know. Yeah.

Michelle: But it’s very, I think it’s important for people to know it’s very customizable. It, AI always needs a very specific prompt in order to do what you want. It is not a mind reader, even though it seems like it. So it.

Some portion or some facet of treatment, you just tell it that, and then it’s like, Okie dokie. Like you’re not writing notes on that. All right. I’ll be the patient if you want. You

Jenn: wanna be the patient. Okay. I’ll be the doctor. I have you in my Jane as Homer Simpson. It’s just a mock. It’s delightful. You’re in for your follow-up visit.

Okay. I’m gonna start the recording and I’m gonna pretend I have just walked into the room. Okay. All right. Hi Michelle. How are you today?

Michelle: Um, I’m pretty good. My back kind of hurts today.

Jenn: Oh. Have you done anything that might have exacerbated your back pain?

Michelle: Um, well I did weed the whole garden. It took like four hours, but no, no, I haven’t really done anything that might aggravate it.

Okay. What part of your back is bothering you the most today? Um, right, kind of like in the glue and then going down the back of my leg.

Jenn: Okay. So it’s radiating down the right side a little bit. How about any numbness or tingling in your legs or feet? Nope. Mm-hmm. Okay, great. Um, is the garden looking great?

Michelle: Yeah. Yes. I have some friends who are visiting and my garden is out of control, so I’m trying to tide it up before they arrive. They’re coming on, um, Tuesday. Yeah, Tuesday the 19th.

Jenn: Great. What are you growing the most in your garden? Flowers or vegetables? It should be flowers. It’s mostly

Michelle: weeds. I did accidentally grow a tomato plant.

I, I must have had some tomato seeds on the back patio, and it actually grew a plant in between two of the pavers. So I’m letting it live until the cherry tomatoes are ripe, and then I will have to take it out. It’s gonna have to sacrifice.

Jenn: Yes. Well, it sounds like we should get your treatment started so that you can get ready for your visitors and the garden can look beautiful.

Um, any other complaints? How’s your sleep been? How’s your cycle been? How’s your digestion been?

Michelle: Um, sleep and cycle are good. Digestion’s always a little off ’cause I have celiac, so some bloating, but not, not anything major lately. It’s been been okay.

Jenn: All right. Well I’m thinking like a face down treatment would be really good.

Do you think you’d be comfortable, comfortable laying face down? Sure. Yeah. Okay. Well let’s get you up on the table and I’m gonna go ahead, since we’re using the chart note AI scribe, I’m gonna go ahead and speak into the notes so that it will know which points I’m using, if that’s all right with you.

Sure. Yeah. So I’m gonna palpate your back and I’m noticing some tenderness around the lumbar region on the right side. Um, tension really along the rectors and into the glutes as well. Feels like you’re holding a little bit of stress and muscle tightness there. More on the right than the left. I’m gonna do some local Asher points and round UB 23, UB 52, and I’m gonna do some points in the sacrum area as well.

Some, uh, like GB 30, GB 31, and I’m gonna do UB 40 UB 60, UB 58 and GB 34 to start. And I’m gonna let you rest and I’ll check in with you in a little bit. Awesome. Thank you. Are any of those points for my garden? Um,

Michelle: my

Jenn: flower grow, like your garden better here, but I’ll, I’ll, I’ll visualize a beautiful garden while you’re sitting in here.

All right. You should as well. Perfect. Okay. Have a nice rest. Thank you. Okay. I just hit finish now. This is what happens with Scribe. It’s going to take a minute and it’s processing. So I’m seeing like a little TikTok, you know, a little wheel going around and I’ve noticed it. You have to be patient with it.

It does take its time. Is that your, your experience as well?

Michelle: Do you know what? I actually think, like this week it seemed to be faster, so I always assume that developers are updating AI models, so I guess I just assumed that maybe they made some sort of upgrade. Yesterday and the day before in my clinic, it was like so fast with its results, but typically could take a couple minutes.

I mean, it’s nothing major like four or four minutes.

Jenn: No, it’s done, it’s already done since we’ve been talking. Just noticed it, it, it assimilates. We did talk for, for a bit there, I don’t know how many minutes, but that was a nice long check-in. So here’s, I’m gonna read it off. This is it, and I’ll see a screenshot.

Subjective client reports back pain primarily in the right glute and radiating down the back of the leg. No numbness or tingling in the legs or the feet. Pain is exacerbated by gardening activity. Four hours of weeding. Mm-hmm. Sleep and menstrual cycle reported as a good as good. Digestion, some bloating due to celiac, but not major lately.

Client preparing garden for visiting on August 19th, 2025. Objective. Palpation findings, tenderness around lumbar region, right side tension along the rectus muscles into the glutes. More pronounced on the right side. Muscle tightness observed indicating stress in the area. Assessment. Now we didn’t even say this.

Jane did this for us. Mm-hmm. Okay. Assessment says possible chi and blood stagnation in the lower back and right leg. Meridian, accurate potential involvement of bladder and gallbladder meridians based on pain, location and treatment points. Selected plan acupuncture. Now this also, Jane did this acupuncture treatment focusing on local and distal points to address back pain and sciatic like symptoms.

Treatment principles, move chi and blood relieve pain, reduce muscle tension, recommend client, be mindful of body mechanics during gardening activities.

Michelle: Hmm,

Jenn: just gentle stretching exercises for lower back and legs. And then there’s the body chart, which I’ve drawn on while we’ve talking. Okay, that’s not ai, that’s just me.

I’m allowed to go in there with my finger and just draw the area ’cause I like having that body chart in my notes. And then the section down below, we didn’t have to pause and go to this it just put it here. Treatment, diagnosis and procedures First set 15 minutes. Local points, UB 23, UB 52 sacrum area points.

Gallbladder 30. Gallbladder 31. You be 40, you be 60, you’d be 58, you’d be 34. And then my template has second set and third set. But in this particular case, Jane, I, I didn’t, I guess I didn’t delineate that in our conversation, so Jane didn’t move points there. But my template has that because I do a lot of insurance in my business.

Okay. So, um. That’s what it looks like, and I’m happy to send you a screenshot later. It’s pretty phenomenal that in that five minutes or whatever it was, we talked, we got the plan, we put the points in, we did the work, and the chart note is already finished. When I come outta my office, maybe it might take me one minute to edit it.

Michelle: Right? I was gonna say, by and large, I, I don’t think I would make any major changes to that, like. It’s pretty great.

Jenn: I think it’s good enough for insurance and it’s great for me. It has everything I need. It didn’t, it didn’t copy any of your tomato coffee, flour conversation.

Michelle: Yeah, and I, I, I love, and part of the reason I tossed a.

A date in there is because something I have a hard time with with my patients is if they’re like, oh, I’m going for a, a follow up with my cardiologist. They’ll be like, it’s on October 2nd, and then that day goes outta my brain immediately. But it is information I would like in their chart because I don’t wanna have to keep asking them like, did you go to that already?

And then they’re like, no, it’s next month. So. Jane is recording, that kind of thing, right? And you can decide, you’re like, okay, maybe it’s not relevant that their, her friend is coming on the 19th, and I would delete that statement. Or you could say, okay, that’s useful because they have another treatment with me before that and I’m gonna check in with them and be like.

Are you being reasonable? How are your body mechanics as you’re preparing? Because I know your friends haven’t arrived yet. Like, let’s take, let’s take it easy. So you get to decide what info is, is relevant for you and your patient. And again, you can always change the prompt if there’s info you don’t want it to include.

Jenn: Exactly. And I think because I used someone’s template when I got this, they had added some backend stuff. Mm-hmm. You guys are welcome to take this template and then add or subtract, and I’m sure you have a template you’re using that maybe Yeah. You wanna add and subtract off of, so it’s a little bit of fine tuning just with anything, but I think once you get it right, this is, this is super simple and saves a tremendous amount of time.

Yes.

Michelle: Yeah. I don’t know if we can link directly to your template, but we can at least put the name in so people who already have Jane can just. Search for it in the templates library.

Jenn: It’s in the acupuncture section. So you filter by Mod modality, so filter by acupuncture, and then just type in Accu Hub. I have a few different templates in there.

Mm-hmm. Okay. Not ai. Excellent. For just detailed soap note insurance charting so that you’re covering your bases when it comes to insurance. Gotcha.

Michelle: Perfect. Well that was really fun. And I have to say that’s like the exact same. Experience that I have at my clinic. Like it’s, I think we might be using a variation of the same AI scribe soap note.

’cause it does, it’s something very similar Uhhuh. So yeah. I love it.

Jenn: I, I think whoever created it didn’t do that much. They’re probably not a tech person. They just got done and did the basics and then I just sort of filled it out a little bit. Mm-hmm. So it wasn’t, it didn’t take me that much time to do it.

And now it’s just a matter of everyone getting comfortable and used to it. And I think once the patients, once they’ve done it once, maybe you could put a little note in their folder or in their file in Jane. That’s what I’m thinking. I’m gonna do, this just popped into my head just now, is that. I’ve done Jane AI scribe with them, and I’ll just star that note so that it’s just not even like a topic.

We don’t have to talk about it each time I walk into the room, right? Yeah. Just send the device in and turn it on.

Michelle: I guess the other, the other maybe third most common question that people have been asking me is if patients are comfortable with it because they don’t wanna freak their patients out. I have never had a patient say no, and what I, I will walk in the room with my laptop instead of like.

I just usually wouldn’t bring the laptop itself. I bring a different device, but it doesn’t matter. But I walk in and say, I have a new AI note taking app in my software. Do you mind if I use it? And they’re like, no problem, go for it. And then they just launch into their back pain and they’re, you know, what’s, what’s up with their dog?

And all the usual. But yeah, I think that people are not as concerned about it as we imagine that they’re going to be like, they’re not freaked out. They’re just like, whatever.

Jenn: Yeah, I, I, I haven’t had anyone say no either. And I, I was thinking about this piece too the other day, so I’m glad you brought it up.

When I went to my, the doctor with my daughter, it was just planter warts on her feet, so, mm-hmm. Of course, I didn’t have a huge, like, privacy issue with this, and I think most of the time when people come to acupuncture. Back pain is, is not something that they’re gonna have a second thought about. Right?

This could get a little more detailed. If someone was coming in for some really long standing chronic disorder or disease or you know, maybe it’s due to illegal drug use or something, maybe that would be a case. They might say no, and then you say, oh fine, I’ll just use a regular chart note for this. You know?

But I think, sure. I in large, I’ve not had any complaints and I actually changed my consent form and I added a little sentence in there that just said We, um, if you don’t want us to use AI Scribe while we’re using chart noting with you, please mention it at your visit. So I just put a little disclaimer the consent so that they can bring it up if I forget to.

Michelle: Gotcha. Yeah, I think that’s really smart.

Jenn: But overall, I think it’s groundbreaking. I think it’s gonna save us. So much more time. And, um, I remember the pitch and, uh, at the ambassador’s symposium of doing the dishes and cooking dinner with my wife and, you know, and I just time saving that you get out of it and I, I do think there’s a lot of merit to that.

Mm-hmm. Going home, having done your notes, not staying an extra hour to do them, not coming back and they’re not finished is worth a lot. Especially when you hire associates and they’re doing the job. You want those chart notes done. Yeah. Everything.

Michelle: Yeah. And I think it really is the way that medicine is going.

Like regardless of whether we’re ready or we’re comfortable mm-hmm. I think it’s, it’s not just gonna be us. It’s going to eventually be the way that all providers record notes is going. It’s going to be recorded and it’s going to be AI writing the notes and then us just reviewing them. Um. Agree because it, it is so much easier.

And I mean, who has some of the worst work life balance of all the careers in healthcare providers. And so this is one way that they can get some of that back, like across the professions. So.

Jenn: And I also think accuracy, if I can do this right here and right now in the room. Yeah. And I don’t get distracted by something else and forget something that the client said and I’m capturing mm-hmm.

Every single part of it and not relying on my memory later that, that it’s going to be more accurate.

Michelle: Oh, oh yes. My, I hate to admit that my notes are much more accurate. There’s. It’s thinking to record things that I might not, and it gets the dates right. You know, the cardiologist is on the second, and then the, the prostate test is on the fourth.

Like it matters to the patient, so.

Jenn: It definitely matters. And, uh, what their fertility upcoming schedule is it? Yes. This is huge for all of that. Keeping in mind when their transfer is going to be here mm-hmm. The retrievals going to be, it’s just that their menstrual cycle dates, it’s gonna be super useful for this kind of stuff.

So I’m excited to see where it’s going and just so thankful that it’s part of our, um, daily, you know mm-hmm. Workflow. Yes.

Michelle: At this point. Awesome. Well, thank you so much for being here. Do you wanna share how people can find ACU Hub if they’re interested in working with you? How would they reach out? What would that look like?

Jenn: Yeah, if people wanna work with ACU Hub or with me, I do do some coaching on the side. I help people migrate from other platforms too. Jane, that’s free of charge if you’re an AUB users. So. You guys can reach me at ACU HU b.com or the email support@acuu.com, and the website has basically all you need to know.

And feel free to drop me a note anytime. I’m an acupuncturist. I speak your language. I’ve been doing it a long time. I have lots to share and I really wanna help our profession thrive and grow. So that’s how you can reach me.

Michelle: Perfect. Well, I will put all of those links in your email in the show notes.

Thank you again. Thank you for having me, Michelle. You have a great day. You too. Thanks for listening in. You can check out Jane’s AI scribe through the link in the show notes and you can use either Jen’s code or MyCode for a one month grace period applied to your new Jane account. Jen’s code is ACU Hub one Mo and MyCode is Accu School one Mo and I will put both of those codes in the show notes for you to make it easy.

Can’t wait to talk to you next week.